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It's no secret that I eat out a lot—just ask my bathroom scales. Most of the time, the service is a B+ or higher, so I'm always taken aback when the host is disinterested or the server is hard to locate at crucial times—which prompted me to start keeping a diary of bad service.

Adam Randall, whom we featured in our Chef's Dish book in December, decided to permanently close his Stillwater restaurant, Caribbean Smokehouse, after a year-and-a-half run.

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Fond du Lac, Wisconsin-based Society Insurance hired Tim Birk to serve as the Minnesota regional sales manager.