by Danielle McFarland
April 1, 2013
in
Human Resources & Training, Server Speak
No Comments »
Server Speak: The road to veteran status
You know you’ve been in the hospitality business for a long time when…
Name: Jessica Jones
Years in industry: 18
Position: Bartender
Kings Wine Bar
Minneapolis
I went to the restaurant opening at Café Maude. I was surprised seeing all of my old work cronies bartending there—it seemed more like a 10-year high school reunion.
by Danielle McFarland
March 5, 2013
in
Human Resources & Training, Server Speak
No Comments »
Server Speak: Secrets to Success
Serving secrets to success:
Name: Doug Anderson
Years in industry: 33
Position: Editor
The Belmore/New Skyway Lounge
Minneapolis
by Danielle McFarland
February 4, 2013
in
Human Resources & Training, Server Speak
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Server Speak: Valentines 2013
Industry Valentines…or the people we just flat out admire
Name: Julie Holscher
Years in industry: 10+
Position: Bartender
Legends Bar & Grill
NE Minneapolis
Last week I was here in the daytime by myself—no managers, no servers. From Noon to 1:30 my sales went from $20 to $800. I was drowning in the meantime. The cooks came out of the kitchen and started bussing tables, and filling waters and sodas. I tried tipping them after the rush and they said, “No that’s our job.” I’ve worked at a lot of places, but our kitchen guys are the nicest. If I make a mistake they just say, It’s OK, Chica.
by Danielle McFarland
December 3, 2012
in
Human Resources & Training, Server Speak
No Comments »
Server Speak: Sticky Situations
How do you manage sticky situations with guests?
Name: Randy Stanley
Years in industry: 30+
Position: Divisional VP & Partner
Parasole Restaurant Holdings, Inc.
Minneapolis
Have a culture of connection. It all starts in the very beginning—when someone calls in to make a reservation, or when they walk through the restaurant door.
by Danielle McFarland
November 2, 2012
in
Human Resources & Training, Server Speak
No Comments »
Server Speak: The Thanksgiving spirit
Giving industry thanks:
Name: Amy Nagel, Ivy Merritt, Shoshana Bass
Years in industry: 8, 1, 10
Position: Server
Little Tijuana Restaurant & Bar
Minneapolis
When we work, we can be real with our customers and they really appreciate it. So, it doesn’t really feel like we’re working because we’re just having fun and look forward to going back to our tables. The customers get something out of this experience, and we get something out of it as well. The more fake a server has to act, the more they get jaded because of playing a part. Here we can be ourselves and fresh, and that is one of the things keeps people coming back.
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